Privacy Policy

Introduction

FACE MOVING INC. ("Company", "we", "us", or "our") is a moving and relocation services company operating in the State of New York. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy describes how we collect, use, and share information about you when you use our website at facemoving.com, contact us by phone or email, or request our moving services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect information you provide directly to us, including:

• Full name and contact information (phone number, email address)
• Pickup and delivery addresses for your move
• Preferred move date and home size details
• Additional notes or special instructions you provide
• Communications you send us via email, phone, or our website form

We do not collect payment or financial information through our website. Any payment details are handled separately and securely.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and coordinate your moving services
• Contact you about your upcoming move
• Send confirmations, updates, and service-related communications
• Improve our services and website experience
• Comply with legal obligations under New York State law

How We Share Your Information

We may share your information only in the following limited circumstances:

• With our moving crew and logistics staff to fulfill your service
• With service providers who assist us in operating our business (such as email platforms), who are bound by confidentiality obligations
• If required by law, court order, or governmental authority in New York or elsewhere
• To protect the rights, safety, or property of FACE MOVING INC. or others

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Typically, customer records are retained for up to 3 years after your move is completed.

You may request deletion of your personal data at any time by contacting us (see Section 08 below).

Cookies & Website Analytics

Our website may use basic analytics tools to understand how visitors interact with our site (such as pages visited, time spent, and general location). This data is collected in aggregate and is not used to identify you personally.

We do not use advertising cookies or tracking pixels. You can disable cookies through your browser settings at any time.

Your Rights Under New York Law

As a resident of New York, you have the right to:

• Know what personal information we have collected about you
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future marketing communications

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.